Thank you for choosing LetsFashion Apparel Limited! We are committed to providing high-quality products and exceptional service. If you’re not completely satisfied with your purchase, this Refund and Returns Policy outlines the steps for returns, exchanges, and refunds to ensure a smooth process.
Return Eligibility
Our policy allows for returns within 30 days of the purchase date. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
To be eligible for a return:
- Items must be unused, unwashed, and in original condition with tags and labels attached.
- Products must be returned in their original packaging to ensure resale readiness.
Exceptions: Please note that certain items are not eligible for returns or exchanges due to their nature or hygienic standards. These include:
- Gift cards and downloadable software
- Health and personal care items
- Intimate or sanitary items
- Hazardous or flammable products (e.g., certain cosmetics)
Proof of Purchase
To complete a return, please provide a receipt or proof of purchase. Kindly retain this documentation until your order is fully processed and confirmed to your satisfaction.
Do not send items back to the manufacturer unless explicitly instructed by our customer support team.
Refunds
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Note on Processing Times:
- Refund processing times may vary depending on your bank or credit card provider.
- If your refund hasn’t posted yet, please first check your bank or credit card account, then contact your financial institution for an update.
If you’ve followed these steps and still haven’t received your refund, please contact us at [email protected].
Partial Refunds
In certain cases, only partial refunds will be granted:
- Items showing signs of wear or use
- Products not returned in original condition, or items that are damaged or missing parts for reasons beyond our control
- Items returned more than 30 days after delivery
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number, a description of the defect or damage, and any relevant photos if applicable.
Ship the item to our return address: {physical address}. We will handle exchanges as promptly as possible.
Sale Items
Only full-price items are eligible for refunds. Sale or discounted items cannot be refunded and are considered final sale.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will send you a gift certificate via mail.
If the item was not marked as a gift, or if the original purchaser had the item sent to themselves to give to you, we will issue a refund to the original purchaser, who will be notified of the return.
Shipping Returns
To return your product, please mail it to our return address at {physical address}.
- Return Shipping Costs: You are responsible for covering the shipping costs for returning your item. Shipping fees are non-refundable; if a refund is issued, the cost of return shipping will be deducted from the refund.
- Shipping Time: The time it may take for your exchanged product to reach you may vary depending on your location.
- Tracking & Insurance: For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and tracking helps ensure its arrival.
Need Help?
If you have questions or need additional support related to refunds and returns, feel free to reach out to us at:
- Email: [email protected] or [email protected]
- Phone: 08106704500
Thank you for shopping with LetsFashion Apparel Limited. We are here to make your shopping experience as seamless as possible and will assist you every step of the way.